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Link to Full Project
Link to MovieGlu Website
Team
UX Researcher/UX Designer, Business analyst, Project managers
Tools
Figma, Confluence, Jira, Notion
Position
UX Researcher
Timeline
2023 - 2024
FIVA
FIVA (Fault Isolation Virtual Assistant) revolutionises aircraft maintenance by empowering engineers to swiftly and accurately resolve faults. I participated in a two-day site visit to Istanbul. I focused on streamlining the fault diagnosis workflow, reducing dependence on senior engineers, and empowering junior engineers.
FIVA (Fault Isolation Virtual Assistant) revolutionises aircraft maintenance by empowering engineers to swiftly and accurately resolve faults. I participated in a two-day site visit to Istanbul. I focused on streamlining the fault diagnosis workflow, reducing dependence on senior engineers, and empowering junior engineers.
FIVA (Fault Isolation Virtual Assistant) revolutionises aircraft maintenance by empowering engineers to swiftly and accurately resolve faults. I participated in a two-day site visit to Istanbul. I focused on streamlining the fault diagnosis workflow, reducing dependence on senior engineers, and empowering junior engineers.
FIVA (Fault Isolation Virtual Assistant) revolutionises aircraft maintenance by empowering engineers to swiftly and accurately resolve faults. I participated in a two-day site visit to Istanbul. I focused on streamlining the fault diagnosis workflow, reducing dependence on senior engineers, and empowering junior engineers.
FIVA (Fault Isolation Virtual Assistant) revolutionises aircraft maintenance by empowering engineers to swiftly and accurately resolve faults. I participated in a two-day site visit to Istanbul. I focused on streamlining the fault diagnosis workflow, reducing dependence on senior engineers, and empowering junior engineers.
Streamlining Aircraft Maintenance for Rapid Fault Resolution
Streamlining Aircraft Maintenance for Rapid Fault Resolution
Streamlining Aircraft Maintenance for Rapid Fault Resolution
Streamlining Aircraft Maintenance for Rapid Fault Resolution
Streamlining Aircraft Maintenance for Rapid Fault Resolution
Context
Our client, an aviation company based at Sabiha Gokcen International Airport, specialises in aircraft maintenance and fault diagnosis. However, their workflows had become tangled in manual steps and isolated data systems, causing downtime and inefficiencies. This meant junior engineers relied heavily on senior team members, limiting productivity and growth. FIVA’s purpose was to provide AI-driven guidance, making diagnostic processes faster, more efficient, and accessible to all team members.
Our client, an aviation company based at Sabiha Gokcen International Airport, specialises in aircraft maintenance and fault diagnosis. However, their workflows had become tangled in manual steps and isolated data systems, causing downtime and inefficiencies. This meant junior engineers relied heavily on senior team members, limiting productivity and growth. FIVA’s purpose was to provide AI-driven guidance, making diagnostic processes faster, more efficient, and accessible to all team members.
Role
As the UX Designer and Researcher on the FIVA project, my mission was to fully understand the workflows and challenges engineers faced on the job. During my site visit, I observed firsthand how these teams tackled fault diagnosis, conducted workshops, and gathered crucial insights on improving FIVA to meet user expectations. My focus was on creating a seamless experience that supported engineers’ decision-making, making complex processes feel intuitive and empowering for both junior and senior users.
As the UX Designer and Researcher on the FIVA project, my mission was to fully understand the workflows and challenges engineers faced on the job. During my site visit, I observed firsthand how these teams tackled fault diagnosis, conducted workshops, and gathered crucial insights on improving FIVA to meet user expectations. My focus was on creating a seamless experience that supported engineers’ decision-making, making complex processes feel intuitive and empowering for both junior and senior users.
Problem
The challenge was to improve the maintenance workflow by eliminating manual steps and integrating systems. Engineers faced issues with the limited Toolbox app functionalities and lack of data access. Empowering junior engineers and democratizing knowledge through AI support were critical objectives.
The challenge was to improve the maintenance workflow by eliminating manual steps and integrating systems. Engineers faced issues with the limited Toolbox app functionalities and lack of data access. Empowering junior engineers and democratizing knowledge through AI support were critical objectives.
Challenge
Challenge
Feeling out of depth: As a junior UX Designer, a personal challenge was feeling a little bit out of depth because I was trusted to go on such an important stakeholder visit four months into starting the job. This speaks volumes about the trust the team placed in my abilities, but it also adds immense pressure to perform well.
Limited project context: As suggested by my lack of involvement in the UI Input, I was less involved in the FIVA project than in the other projects. This put the onus on me to quickly get up to speed on complex technical domains and project details to be able to meaningfully contribute in conversations with the clients.
Feeling out of depth: As a junior UX Designer, a personal challenge was feeling a little bit out of depth because I was trusted to go on such an important stakeholder visit four months into starting the job. This speaks volumes about the trust the team placed in my abilities, but it also adds immense pressure to perform well.
Limited project context: As suggested by my lack of involvement in the UI Input, I was less involved in the FIVA project than in the other projects. This put the onus on me to quickly get up to speed on complex technical domains and project details to be able to meaningfully contribute in conversations with the clients.
Overcoming Challenges
Leveraging team support: Leaning on the project managers and business analyst, who had been on the project longer was a smart approach. It allowed mr to fill in the gaps of information and benefit from their deeper understanding.
Inquisitive nature and willingness to ask questions: I believe being naturally inquisitive and not being afraid to ask any questions, really lent itself to help me meet the main objective of the site visit, which was to gather research on the current workflow to inform future design iteration and decisions.
Leveraging team support: Leaning on the project managers and business analyst, who had been on the project longer was a smart approach. It allowed me to fill in the blanks and benefit from their deeper understanding.
Inquisitive nature and willingness to ask questions: I believe being naturally inquisitive and not being afraid to ask any questions really helped me meet the main objective of the site visit, which was to gather research on the current workflow to inform future design decisions.
Leveraging team support: Leaning on the project managers and business analyst, who had been on the project longer was a smart approach. It allowed me to fill in the blanks and benefit from their deeper understanding.
Inquisitive nature and willingness to ask questions: I believe being naturally inquisitive and not being afraid to ask any questions really helped me meet the main objective of the site visit, which was to gather research on the current workflow to inform future design decisions.
Leveraging team support: Leaning on the project managers and business analyst, who had been on the project longer was a smart approach. It allowed me to fill in the blanks and benefit from their deeper understanding.
Inquisitive nature and willingness to ask questions: I believe being naturally inquisitive and not being afraid to ask any questions really helped me meet the main objective of the site visit, which was to gather research on the current workflow to inform future design decisions.
Leveraging team support: Leaning on the project managers and business analyst, who had been on the project longer was a smart approach. It allowed me to fill in the blanks and benefit from their deeper understanding.
Inquisitive nature and willingness to ask questions: I believe being naturally inquisitive and not being afraid to ask any questions really helped me meet the main objective of the site visit, which was to gather research on the current workflow to inform future design decisions.
Leveraging team support: Leaning on the project managers and business analyst, who had been on the project longer was a smart approach. It allowed me to fill in the blanks and benefit from their deeper understanding.
Inquisitive nature and willingness to ask questions: I believe being naturally inquisitive and not being afraid to ask any questions really helped me meet the main objective of the site visit, which was to gather research on the current workflow to inform future design decisions.
Solution
Solution
Key aspects of the solution included:
AI Integration: FIVA would leverage AI to augment engineers' decision-making processes, offering insights and recommendations based on manual procedures and historical data.
Preserving the Manual as a Source of Truth: FIVA would prioritize maintaining the integrity of existing manuals while enhancing their usability and accessibility through digital integration.
Communication and Collaboration: Integration with communication tools would facilitate seamless collaboration between engineers and shopkeepers for efficient parts procurement and documentation.
Guided Workflows: FIVA would provide guided fault resolution workflows, real-time communication features, and enhanced integration capabilities to address the limitations of the existing Toolbox app.
Key aspects of the solution included:
AI Integration: FIVA would leverage AI to augment engineers' decision-making processes, offering insights and recommendations based on manual procedures and historical data.
Preserving the Manual as a Source of Truth: FIVA would prioritize maintaining the integrity of existing manuals while enhancing their usability and accessibility through digital integration.
Communication and Collaboration: Integration with communication tools would facilitate seamless collaboration between engineers and shopkeepers for efficient parts procurement and documentation.
Guided Workflows: FIVA would provide guided fault resolution workflows, real-time communication features, and enhanced integration capabilities to address the limitations of the existing Toolbox app.
Impact Snapshot
📈 25% Increase
📈 25% Increase
📈 25% Increase
📈 25% Increase
📈 25% Increase
📈 25% Increase
in navigation efficiency
through timed user testing.
🔍 Usability Errors Reduced
🔍 Usability Errors Reduced
🔍 Usability Errors Reduced
🔍 Usability Errors Reduced
🔍 Usability Errors Reduced
🔍 Usability Errors Reduced
by 20%, based on post-design user testing and heuristic evaluations.
💼 New Client Acquisition
💼 New Client Acquisition
💼 New Client Acquisition
💼 New Client Acquisition
💼 New Client Acquisition
💼 New Client Acquisition
Successfully secured a B2B client (FIVA) after demo sessions.
🚀55% Upgrade In B2B Workflow
🚀55% Upgrade In B2B Workflow
🚀55% Upgrade In B2B Workflow
🚀55% Upgrade In B2B Workflow
🚀55% Upgrade In B2B Workflow
satisfaction rates from user feedback in demo sessions
🚀 34% Investing Interest
🚀 34% Investing Interest
🚀 34% Investing Interest
🚀 34% Investing Interest
🚀 34% Investing Interest
🚀 34% Investing Interest
Respondents expressed interest in integration of the VA tool.
👣 Process
Workshop Sessions:
I observed engineers during fault investigations to identify pain points first-hand. Through discussions, I uncovered common issues, such as manual data entry and a lack of real-time communication tools. This provided valuable insights to suggest targeted solutions to improve the process.
Workshop Sessions:
I observed engineers during fault investigations to identify pain points first-hand. Through discussions, I uncovered common issues, such as manual data entry and a lack of real-time communication tools. This provided valuable insights to suggest targeted solutions to improve the process.
Demonstration of their internal Toolbox App:
During the meeting, the client's engineering team provided a live demonstration of how they use the Toolbox app for maintenance tasks. I then gathered feedback on the app's usability, challenges faced, and desired improvements. This helped me better understand their needs and preferences as users.
Demonstration of their internal Toolbox App:
During the meeting, the client's engineering team provided a live demonstration of how they use the Toolbox app for maintenance tasks. I then gathered feedback on the app's usability, challenges faced, and desired improvements. This helped me better understand their needs and preferences as users.
Introduction to FIVA and Potential Enhancements:
Product Team Presentation: Presented an overview of FIVA's capabilities, focusing on AI-driven fault resolution, knowledge democratization, and integration possibilities. This included showcasing interactive prototypes and discussing potential enhancements.
Feedback and Discussion: Solicited feedback from stakeholders on FIVA's proposed features and explored additional needs or suggestions from the client's team. This collaborative approach ensured alignment with user expectations and requirements.
Introduction to FIVA and Potential Enhancements:
Product Team Presentation: Presented an overview of FIVA's capabilities, focusing on AI-driven fault resolution, knowledge democratization, and integration possibilities. This included showcasing interactive prototypes and discussing potential enhancements.
Feedback and Discussion: Solicited feedback from stakeholders on FIVA's proposed features and explored additional needs or suggestions from the client's team. This collaborative approach ensured alignment with user expectations and requirements.
❗ *P.S. At this stage, I did not take part in designing the Interface for the FIVA presentation. However, after validating the FIVA click dummy with the stakeholders, I was due to discuss the feedback I had gathered and implement potential UI updates. We were beginning to discuss validating feedback from the stakeholders and updating the FIVA interface based on it. Before making any changes to the UI, the technical feasibility needed to be discussed with PPD and the product teams.
⚠️ Unfortunately, this process was discontinued due to funding cessation and company-wide redundancies.
Impact
Impact
FIVA's impact on the aerospace engineering industry and our client's operations has the potential to be transformative. By streamlining fault diagnosis and resolution processes, FIVA can significantly reduce aircraft downtime and increase availability, leading to improved operational efficiency and cost savings.
Furthermore, FIVA empowers junior engineers by providing AI-driven support tools, fostering skill development and enabling them to make more informed decisions independently. This not only alleviates the burden on senior engineers but also cultivates a more knowledgeable and capable workforce.
FIVA's ability to enhance collaboration and communication among maintenance teams and stakeholders through seamless integration and real-time features can facilitate faster decision-making and problem-solving, further optimizing maintenance operations.
Overall, FIVA represents a technological innovation that can drive tangible cost savings, operational efficiencies, and a positive return on investment, positioning our client as a leader in the aerospace industry.
FIVA's impact on the aerospace engineering industry and our client's operations has the potential to be transformative. By streamlining fault diagnosis and resolution processes, FIVA can significantly reduce aircraft downtime and increase availability, leading to improved operational efficiency and cost savings.
Furthermore, FIVA empowers junior engineers by providing AI-driven support tools, fostering skill development and enabling them to make more informed decisions independently. This not only alleviates the burden on senior engineers but also cultivates a more knowledgeable and capable workforce.
FIVA's ability to enhance collaboration and communication among maintenance teams and stakeholders through seamless integration and real-time features can facilitate faster decision-making and problem-solving, further optimizing maintenance operations.
Overall, FIVA represents a technological innovation that can drive tangible cost savings, operational efficiencies, and a positive return on investment, positioning our client as a leader in the aerospace industry.
Outcome
Next Steps:
If the project were to continue, the next steps would involve assessing project viability, refining the Minimum Viable Product (MVP) based on stakeholder feedback, and conducting a pilot implementation in a controlled environment. Continuous measurement of FIVA's impact on key performance metrics, such as fault resolution time and cost savings, would be crucial for demonstrating a clear return on investment and securing long-term support.
Next Steps:
If the project were to continue, the next steps would involve assessing project viability, refining the Minimum Viable Product (MVP) based on stakeholder feedback, and conducting a pilot implementation in a controlled environment. Continuous measurement of FIVA's impact on key performance metrics, such as fault resolution time and cost savings, would be crucial for demonstrating a clear return on investment and securing long-term support.
Key takeaways
Learnings
Understanding User Needs: Through the site visit and engagement with stakeholders, I have learned the importance of deeply understanding the needs, pain points, and workflows of end-users.
Value of Research and Validation: Conducting thorough research, including site visits, workshops, and user testing, has underscored the importance of data-driven decision-making and validation in the design process.
😋 Turkey is a beautiful country with an even more beautiful culture and cuisine. I ended this part of my career journey on a high note.
