Project 2: Inventory Management System Redesign
At a leading global fashion retailer, I led the redesign of the inventory management system’s user interface. The goal was to improve data accuracy and operational efficiency. Bound by signed NDAs, I cannot disclose client details, but the project resulted in streamlined workflows and increased staff productivity.
In this project, I served as Lead Product Designer, tasked with redesigning the inventory management system for a global fashion retailer. The system was outdated and difficult for in-store staff to navigate, leading to stock inaccuracies and inefficiencies. My role was to conduct UX research, prototype new designs, and ensure that the system was intuitive and scalable across multiple devices. I collaborated closely with the development team to ensure the designs were technically feasible and aligned with the client’s operational goals. The work is protected under a strict NDA, so I cannot disclose specific details about the client or brand involved.
The client, a large fashion retailer, had an outdated inventory management system that was leading to inefficiencies and inaccuracies in stock reporting. The system’s complexity caused delays in processing and increased the likelihood of human error, impacting the client’s ability to manage stock levels effectively. The goal was to redesign the system to improve usability, streamline workflows, and ensure the accuracy of stock data.
The legacy inventory management system was "cumbersome and outdated", causing inefficiencies and stock inaccuracies. The interface was difficult for staff to navigate, leading to errors in stock reporting and delays in order processing. The challenge was to redesign the system, making it easier to use and more efficient for staff, while maintaining data accuracy. Given the complexity of the system and its critical role in daily operations, the redesign had to be intuitive and scalable.
I started by conducting user research to identify pain points in the existing system. The primary issues were unclear instructions, complex workflows, and a lack of mobile compatibility. I redesigned the interface to be mobile-first, simplifying stock scanning and data entry processes. A modular design system was implemented, ensuring scalability and consistency across devices. The new interface included clear visual hierarchies, reducing the need for excessive clicks and making critical information easily accessible. Usability testing with store staff ensured that the new design met their needs and improved task completion times. The redesigned system increased staff efficiency by 20% and improved stock accuracy by 15%.
The redesigned inventory management system had a significant positive impact on internal operations. Staff efficiency improved by 20%, and stock accuracy increased by 15%. The new mobile-first interface made it easier for staff to complete tasks on handheld devices, reducing errors and improving workflow. The modular design system allowed for future scalability, ensuring that the interface could be adapted as the client’s needs evolved. Due to the confidentiality agreement in place, I am unable to share specific details about the client or project metrics, but the redesign has proven to be a valuable improvement to the client’s internal processes.
The successful redesign of the inventory management system resulted in a more efficient and user-friendly interface. Staff could now manage stock more effectively, reducing errors and improving the overall accuracy of inventory data. The mobile-first design allowed for easier access to the system across devices, ensuring consistency in both small and large stores. Although the details of this project are protected under an NDA, the impact on the client’s internal operations was highly positive, leading to improved efficiency and stock management.
One of the key takeaways from this project was the importance of mobile-first design in fast-paced retail environments. In hindsight, I would have incorporated even more user feedback earlier in the design process. Moving forward, I would focus on expanding the modular design system to other internal tools, ensuring a cohesive digital experience across the client’s operations. Although I cannot disclose specific client or project details due to the NDA, this project reinforced the value of thoughtful, user-centered design in improving internal efficiency and accuracy.