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Virtual Assistant
Completed
Redesigned a VA platform, boosting user satisfaction by 55% and securing 34% investment interest through client demos.
Redesigned a VA platform, boosting user satisfaction by 55% and securing 34% investment interest through client demos.
Redesigned a VA platform, boosting user satisfaction by 55% and securing 34% investment interest through client demos.
Designing a Virtual Assistant Web App for Complex Document Retrieval After a failed VR Headset Venture
AI Solutions
Client Acquisition
UX Research
Stakeholder Meeting
Impact Snapshot
š 25% Increase
š 25% Increase
š 25% Increase
š 25% Increase
š 25% Increase
š 25% Increase
in navigation efficiency
through timed user testing.
š Usability Errors Reduced
š Usability Errors Reduced
š Usability Errors Reduced
š Usability Errors Reduced
š Usability Errors Reduced
š Usability Errors Reduced
by 20%, based on post-design user testing and heuristic evaluations.
š¼ New Client Acquisition
š¼ New Client Acquisition
š¼ New Client Acquisition
š¼ New Client Acquisition
š¼ New Client Acquisition
š¼ New Client Acquisition
Successfully secured a B2B client (FIVA) after demo sessions.
š55% Upgrade In B2B Workflow
š55% Upgrade In B2B Workflow
š55% Upgrade In B2B Workflow
š55% Upgrade In B2B Workflow
š55% Upgrade In B2B Workflow
satisfaction rates from user feedback in demo sessions
š 34% Investing Interest
š 34% Investing Interest
š 34% Investing Interest
š 34% Investing Interest
š 34% Investing Interest
š 34% Investing Interest
Respondents expressed interest in integration of the VA tool.
Team
UX designers, Data Engineers, Developers, Project managers
UX designers, Data Engineers, Developers, Project managers
UX designers, Data Engineers, Developers, Project managers
UX designers, Data Engineers, Developers, Project managers
UX designers, Data Engineers, Developers, Project managers
UX designers, Data Engineers, Developers, Project managers
Contribution
UX Design, UX Research, Workflow Optimization, Design Systems, Prototyping, Stakeholder Collaboration
UX Design, UX Research, Workflow Optimization, Design Systems, Prototyping, Stakeholder Collaboration
UX Design, UX Research, Workflow Optimization, Design Systems, Prototyping, Stakeholder Collaboration
UX Design, UX Research, Workflow Optimization, Design Systems, Prototyping, Stakeholder Collaboration
UX Design, UX Research, Workflow Optimization, Design Systems, Prototyping, Stakeholder Collaboration
UX Design, UX Research, Workflow Optimization, Design Systems, Prototyping, Stakeholder Collaboration
Tools
Miro, Figma, Confluence, Jira, Notion, Relume
Miro, Figma, Confluence, Jira, Notion, Relume
Miro, Figma, Confluence, Jira, Notion, Relume
Miro, Figma, Confluence, Jira, Notion, Relume
Miro, Figma, Confluence, Jira, Notion, Relume
Miro, Figma, Confluence, Jira, Notion, Relume
Timeline
November 2023 - April 2024
November 2023 - April 2024
November 2023 - April 2024
November 2023 - April 2024
November 2023 - April 2024
November 2023 - April 2024
Context
Resonance Labs needed to improve an AI-driven demo for enterprise document retrieval. I led UX/UI design, resolving navigation and user role issues. Through design system development and user flow refinements, navigation efficiency increased by 25%. Collaborating with PMs, engineers, and data scientists, the project ran for five months.
Quick facts
Quick facts
Backstory: Resonance Labs developed a virtual assistant to support enterprise knowledge retrieval but faced usability issues during client demos.
The Problem: Users were overwhelmed by poor navigation, unclear user roles, and irrelevant data handling.
What I Did: Conducted a UX audit, redesigned core user flows, and implemented a role-based onboarding structure.
Why: To improve user efficiency, secure new clients, and align the demo experience with business objectives.
Impact: Achieved a 25% increase in navigation efficiency and a 55% boost in workflow satisfaction.
UX Process Snapshot
Research and analysis
I conducted a multi-method research strategy to identify design bottlenecks, usability issues, and areas for improvement in the ad-hoc demo.
Research revealed key frustrations like poor navigation flow, lack of tailored user roles, and insufficient data access and permissions control.
User Preferences
Based on the research findings, the user preferences gathered included:
Control over privacy settings
Reduced over-saturation of options and features
Enhanced avatar controls
Ability to add members more easily
Greater control over system features
Clearer insights on costs and constraints
Additionally, survey feedback showed:
50% were only somewhat satisfied with the demo presentation.
UX Process Snapshot
Research and analysis
I conducted a multi-method research strategy to identify design bottlenecks, usability issues, and areas for improvement in the ad-hoc demo.
Research revealed key frustrations like poor navigation flow, lack of tailored user roles, and insufficient data access and permissions control.
User Preferences
Based on the research findings, the user preferences gathered included:
Control over privacy settings
Reduced over-saturation of options and features
Enhanced avatar controls
Ability to add members more easily
Greater control over system features
Clearer insights on costs and constraints
Additionally, survey feedback showed:
50% were only somewhat satisfied with the demo presentation.
UX Process Snapshot
Research and analysis
Research and analysis
Research and analysis
I conducted a multi-method research strategy to identify design bottlenecks, usability issues, and areas for improvement in the ad-hoc demo.
Research revealed key frustrations like poor navigation flow, lack of tailored user roles, and insufficient data access and permissions control.
User Preferences
User Preferences
User Preferences
Based on the research findings, the user preferences gathered included:
Control over privacy settings
Reduced over-saturation of options and features
Enhanced avatar controls
Ability to add members more easily
Greater control over system features
Clearer insights on costs and constraints
Additionally, survey feedback showed:
50% were only somewhat satisfied with the demo presentation.
Key Takeaways
š Iterative Design Evolution
The project highlighted the importance of refining designs through iterative feedback loops. Limited user insights hindered early prototypes, but usability improvements based on demo data significantly improved navigation and feature accessibility.
šÆ Tailored Solutions Drive Business Success
Customising solutions for client-specific needs (e.g., the aerospace FIVA use case) led to measurable business impacts. Industry-tailored demos increased adoption rates and workflow efficiencies across multiple sectors.
š¤ Collaboration for Scalability
Working within a small cross-functional team reinforced the importance of design scalability. Developing a shared design system reduced rework time by 30 hours per sprint and improved delivery times by 15%, enhancing team coordination and output consistency.
This experience deepened my understanding of balancing stakeholder needs with scalable UX solutions, a skill Iām eager to leverage for future projects.
š Iterative Design Evolution
The project highlighted the importance of refining designs through iterative feedback loops. Limited user insights hindered early prototypes, but usability improvements based on demo data significantly improved navigation and feature accessibility.
šÆ Tailored Solutions Drive Business Success
Customising solutions for client-specific needs (e.g., the aerospace FIVA use case) led to measurable business impacts. Industry-tailored demos increased adoption rates and workflow efficiencies across multiple sectors.
š¤ Collaboration for Scalability
Working within a small cross-functional team reinforced the importance of design scalability. Developing a shared design system reduced rework time by 30 hours per sprint and improved delivery times by 15%, enhancing team coordination and output consistency.
This experience deepened my understanding of balancing stakeholder needs with scalable UX solutions, a skill Iām eager to leverage for future projects.
š Iterative Design Evolution
The project highlighted the importance of refining designs through iterative feedback loops. Limited user insights hindered early prototypes, but usability improvements based on demo data significantly improved navigation and feature accessibility.
šÆ Tailored Solutions Drive Business Success
Customising solutions for client-specific needs (e.g., the aerospace FIVA use case) led to measurable business impacts. Industry-tailored demos increased adoption rates and workflow efficiencies across multiple sectors.
š¤ Collaboration for Scalability
Working within a small cross-functional team reinforced the importance of design scalability. Developing a shared design system reduced rework time by 30 hours per sprint and improved delivery times by 15%, enhancing team coordination and output consistency.
This experience deepened my understanding of balancing stakeholder needs with scalable UX solutions, a skill Iām eager to leverage for future projects.
š Iterative Design Evolution
The project highlighted the importance of refining designs through iterative feedback loops. Limited user insights hindered early prototypes, but usability improvements based on demo data significantly improved navigation and feature accessibility.
šÆ Tailored Solutions Drive Business Success
Customising solutions for client-specific needs (e.g., the aerospace FIVA use case) led to measurable business impacts. Industry-tailored demos increased adoption rates and workflow efficiencies across multiple sectors.
š¤ Collaboration for Scalability
Working within a small cross-functional team reinforced the importance of design scalability. Developing a shared design system reduced rework time by 30 hours per sprint and improved delivery times by 15%, enhancing team coordination and output consistency.
This experience deepened my understanding of balancing stakeholder needs with scalable UX solutions, a skill Iām eager to leverage for future projects.
š Iterative Design Evolution
The project highlighted the importance of refining designs through iterative feedback loops. Limited user insights hindered early prototypes, but usability improvements based on demo data significantly improved navigation and feature accessibility.
šÆ Tailored Solutions Drive Business Success
Customising solutions for client-specific needs (e.g., the aerospace FIVA use case) led to measurable business impacts. Industry-tailored demos increased adoption rates and workflow efficiencies across multiple sectors.
š¤ Collaboration for Scalability
Working within a small cross-functional team reinforced the importance of design scalability. Developing a shared design system reduced rework time by 30 hours per sprint and improved delivery times by 15%, enhancing team coordination and output consistency.
This experience deepened my understanding of balancing stakeholder needs with scalable UX solutions, a skill Iām eager to leverage for future projects.
š Iterative Design Evolution
The project highlighted the importance of refining designs through iterative feedback loops. Limited user insights hindered early prototypes, but usability improvements based on demo data significantly improved navigation and feature accessibility.
šÆ Tailored Solutions Drive Business Success
Customising solutions for client-specific needs (e.g., the aerospace FIVA use case) led to measurable business impacts. Industry-tailored demos increased adoption rates and workflow efficiencies across multiple sectors.
š¤ Collaboration for Scalability
Working within a small cross-functional team reinforced the importance of design scalability. Developing a shared design system reduced rework time by 30 hours per sprint and improved delivery times by 15%, enhancing team coordination and output consistency.
This experience deepened my understanding of balancing stakeholder needs with scalable UX solutions, a skill Iām eager to leverage for future projects.
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